How can we help?
Open your account in 7 steps
Already an ECIB client? Use the email or phone number the bank has on file and your details are linked automatically.
Start registration
Open CapForce EC and tap Register on the welcome screen.
Enter your email
Use an email address you can access. ECIB clients should use the address the bank has on file.
Verify your email
Enter the code we send to your inbox to confirm it's you.
Set a password
Choose a strong password. You can switch on Face ID or fingerprint login later.
Registration complete
Your login is ready. Next, submit your account details and confirm your W-8BEN tax form (a US tax form for non-US investors) so you can trade US shares.
Under review
The bank reviews your application. We'll notify you once your account and market access are approved.
Start trading
Once approved, fund your account and place your first trade.
Deposit funds
- In the app, go to Trade then Deposit to see your account's deposit instructions.
- Transfer from your bank by bank transfer or telegraphic transfer, quoting your account number exactly as shown.
- Upload or submit the transfer details in the app if asked.
- Funds appear once received and checked.
Send money only from a bank account in your own name. Third-party payments may be rejected or delayed.
Place a trade
- Search for a stock or open it from your watchlist.
- Tap Trade, choose Buy or Sell and the order type.
- Enter price and quantity (whole shares, board lots for HK, or an amount for fractional US).
- Review the estimated fees and confirm.
Track positions and P&L
Your holdings and cash are shown together in the app, so you can see how your account is doing at a glance.
- Daily P&L
- The change in value of your holdings today.
- Total P&L
- The gain or loss against what you paid.
- Available cash
- The cash you can use to trade now.
Withdraw
- Go to Trade then Withdraw.
- Choose the currency and amount; withdrawals go to a bank account in your name.
- Submit. The bank reviews and processes the request.
Only settled cash can be withdrawn. Proceeds of a sale become available after settlement (T+1 US, T+2 HK).
Frequently asked questions
Who holds my money and shares?
Your account is provided by European Credit Investment Bank Ltd. Trades are executed, and shares held in custody, through uSMART Securities (Singapore) Pte. Ltd.
Can I use CapForce EC if I already bank with ECIB?
Yes. Register with the email or phone number ECIB has on file and your details link automatically.
Which markets can I trade?
US (NYSE, NASDAQ) and Hong Kong (HKEX) today. Singapore and China A-Shares are coming soon.
Is there an iPhone app?
Not yet. Android comes first, then iPhone.
Are prices live?
Quotes in the app may be delayed; each quote shows whether it is delayed.
What is the W-8BEN form?
A US tax form that confirms you are not a US person, so the correct US withholding tax rate applies to dividends. The app pre-fills it from your details for you to confirm.
How do I keep my account secure?
Use two-factor authentication and biometric login, never share your password or codes, and contact us if something looks wrong.
How do I close my account?
Contact us at the email below. Positions must be sold or transferred out and cash withdrawn first.
Still need help?
Email info@capforce.com or call +603 2705 5080.